Service Advisor – Service Division

Primary purpose:-

The Service Advisor is responsible for ensuring Customer Satisfaction through
Greeting & treating customers, achieving vehicle delivery on promised time,
100% Post Service follow up etc. They should also ensure that Zero
Customer Complaints is generated.

Reporting To: Assistant Works Manager

Key Job Responsibilities

Acceptance of vehicle from Customers

• Cross check the Inventory and update
• Inform the customer about vehicle receipt.
• Conduct Road test with Customers.
• Capture Complaints and Open Job Card.
• Inform the Estimated amount to customer and obtain Job approval.
• Inform additional Job and obtain approval.
• Inform the Supervisor about the Complaints and observation

Coordinate with supervisor.

• Provide an in time feedback to customer.
• Obtain any additional approval required from customer.
• Maintain Promised Time delivery.
• Capture additional value added Services.

Ensure and Monitor the quality delivery.

• Conduct road test if it is required.
• Ensure Washing Quality.
• Ensure the Inventory
• Do Job card Closing and inform the customer about bill amount.
• Be on Delivery bay and Deliver the vehicles to Customer.
• Ensure 3 rd day PSF.